Frequently Asked Questions
Home/FAQ
Good to know
Everything patients usually ask before their first visit. Anything else — use the contact form and we reply within one business day.
No. You can book directly with any of our therapists — no referral needed for assessments, therapy, pilates or massage. If your insurer requires one for reimbursement, we will tell you before treatment starts.
A full 60-minute assessment: your history, movement screening, strength and flexibility testing, and a written treatment plan with measurable goals. Most patients start hands-on treatment in that same visit.
Follow-up therapy sessions run 45 minutes, one-to-one with your licensed therapist — never shared or handed to an aide. Massage runs 45 or 60 minutes; pilates classes run 50 minutes.
We work with most major plans including Beacon Health, ClearCare, Unity Cross and MediShield. Bring your card to the first visit and we verify coverage on the spot, with self-pay options in our price list.
Simple strains often resolve in 4–6 visits; post-surgical and chronic cases run 8–12 with reviews every fourth session. Your assessment includes an honest estimate — and we discharge you the moment you no longer need us.
Comfortable clothes you can move in — shorts for leg issues, a tank top for shoulder work. Bring any scans or surgical reports, your insurance card, and a list of current medications.
Yes — our programs span pediatric movement issues through senior balance and fall-prevention training. Techniques and exercise doses are adapted to every age.
Yes. Our shop sells assessments, single sessions, a 5-session rehabilitation pack and a pilates class pass. Online purchases are valid for six months and applied to your account at your next visit.